Today we wanted to share an essay from Atul Gawande, MD. In this piece, published last month in the New Yorker, he posits that medicine could learn from big chains, like the Cheesecake Factory, to improve the delivery of quality, cost effective care. There are some provocative thoughts in the essay and perhaps lessons to be learned for sure. However, patients are not a piece of cheesecake, and neurosurgeons certainly hope that as the healthcare delivery system evolves, personalization and the paramount importance of the doctor-patient relationship are not lost in the shuffle.
Patients Are Not a Piece of Cheesecake
